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Our Philosophy
At Luminos, we are totally committed to customer service and we will make every effort to satisfy your scientific needs. Part of this philosophy comes from Ann Arbor, with its home to the Zingerman’s Community of Businesses, the best deli (among other things) in the US today. If you go to their site and visit the About Us page you will see the quote “We have always believed that our customers can tell the difference between mediocre and marvelous. The fact that while competition increases every day, great numbers of food-loving folks continue to find their way down to Detroit Street to eat just reinforces that belief.“ Substitute science for food, Luminos for Detroit Street and purchase for eat and you have who we are.
On our home page you will see a quote and a link to our “Notable Quotes” section of this web site. One of those is from Mahatma Gandhi:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”— Mahatma Gandhi
It is a philosophy we believe in passionately.
